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Naluri Employee Assistance Programme (EAP)

Transforming workplaces and changing lives

Naluri provides holistic support that empowers your employees to achieve better health and wellbeing, leading to a more engaged, resilient, and productive workforce.

Today's workplaces need better support

Our State of Employee Mental Health & Productivity report finds that poor mental health is significantly impacting workplaces, showing up through missed days, reduced output, and a widening gap between what employees are capable of and what organisations are actually getting. Naluri offers comprehensive solutions to tackle these challenges, fostering a healthier and more productive workforce.

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Employee Mental Health

More than half of employees—51%—are at high mental health risk (anxiety, depression, stress)

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Absenteeism

In the previous month, 52% of employees reported missing 5 or more workdays because of poor mental or physical health

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Presenteeism

Employees are showing up at work but with reduced performance; 41% are experiencing moderate to high presenteeism

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Generational Risk

Younger employees are at greater risk, with 65% of Gen Z employees at high mental health risk, up from 61% in 2024

The impact of an effective employee assistance programme

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Programme Engagement

Naluri’s programme sees ten times more engagement than traditional EAPs

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Mental Health Improvement

Over 60% of our members achieve significant improvements in their mental health

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Return on Investment

Clients realise a fivefold return on their investment through our EAP

What does personalised EAP care look like in practice?

See how Naluri helped hospitality workers in Bangkok build healthier habits—before conditions became claims.

The Naluri approach to employee wellbeing

Recognising the complexities of health, we simplify your wellness journey with an integrated programme that delivers results.

Personalised care

Personalised care delivered at scale

Health is personal, and we deliver a suite of services that adapt to the changing needs of your employees, no matter the size of your organisation.

  • Individualised health plans and programmes built for every employee
  • Continuous digital health coaching available through app and web
  • Targeted health campaigns tailored to your organisation's risk areas

Holistic care for all dimensions of health

Naluri’s integrated approach supports every dimension of health, recognising the interconnectedness of physical, mental, and social wellbeing.

  • Health plans that cater to your employees' goals and risk factors
  • Guidance from a multidisciplinary team of health professionals
  • A stacked content calendar on a vast array of health topics
Coaching
Health outcomes

Real, measurable health outcomes

We take an outcomes-based approach to ensure that our programmes deliver real change to your employees and to your organisation.

  • Clinically-validated health assessments to identify risk factors
  • Continuous health monitoring to deliver risk-stratified interventions
  • Quantifiable return on investment, ensuring value and impact

Accessible support anytime, anywhere

Our programmes are inclusive and accessible, offering various ways for employees to receive support when they need it most.

  • On-the-ground sessions to meet employees where they are
  • Online coach chat, consultations, and therapy sessions
Health support
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Dedicated HR support from start to finish

Our end-to-end programmes include client support that reduces the HR burden and ensures success at every stage of implementation.

  • Comprehensive rollout and onboarding plan for seamless implementation
  • Online and offline recruitment initiatives for increased engagement
  • Seasoned client success team for continuous guidance and support

Ready to build a healthier, more productive workforce?

Find out how Naluri's EAP can help.
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The Naluri difference

Naluri's approach to employee wellbeing solves the key issues of traditional wellness programmes.

The traditional approach

Reactive and transactional
The onus is on the employee to reach out, and programmes are focused on short-term problem-solving. 

Siloed by specialisation
Employees’ wellbeing needs are not addressed holistically and are not treated as interrelated.

Activities-based progress
Many wellness programmes track progress through participation as opposed to health outcomes.

The Naluri approach

Proactive and targeted
Naluri focuses on preventing issues from occurring with early interventions that reduce potential risks.

Integrated, whole-person care
We address health holistically, addressing the interconnected nature of mental and physical wellbeing for comprehensive care.

Outcome driven
Our programme success is measured by delivering real, tangible health improvements in your team.

Don’t just take our word for it, here’s what our clients are saying

"The solutions provided by Naluri are not only important in improving the management of non-communicable diseases but importantly, they also empower patients to make the right choices in their daily lives."

Dr Gayatri Gunasagaran
Dr Gayatri GunasagaranCountry Medical Lead, Viatris

"Naluri has provided SME Bank with a digital solution to radically improve employee wellness and engagement in a way that is not only cost-effective for the company but also fun for our employees!"

Pn. Sainursalwa Sani
Pn. Sainursalwa SaniEx-Chief Human Resources Officer, SME Bank
"Naluri is at the core of our digital therapeutics strategy as we work towards providing smarter integrated solutions with a focus on prevention and long-term healthcare solutions to our customers."
Leonard Ariff Bin Abdul Shatar
Leonard Ariff Bin Abdul ShatarGroup Managing Director, Duopharma Biotech
"I have enjoyed collaborating closely with the Naluri team to launch “first-in-region” digital innovations that can reduce the risks and payouts from chronic disease and expand the base of high-risk but insurable populations."
Rohit Nambiar
Rohit NambiarEx-CEO, Tune Protect

"Naluri have been good partners for our digital healthy lifestyle coaching programme that uniquely integrates mental health and physical health that delivers quantifiable improvements and allows us to scale across employees in different geographic locations."

Dr Mohamad Sabri Mohd Shaffi
Dr Mohamad Sabri Mohd ShaffiFormer Occupational Health Advisor, PETRONAS

Frequently Asked Questions (FAQs)

Have questions? We are here to help

About Naluri
Naluri vs. Traditional EAPs
Services & Support
Employee Experience
Data, Privacy & Security
ROI & Outcomes
Implementation & Fit

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What is Naluri?
Naluri is Southeast Asia's leading digital health and employee wellbeing company. Unlike conventional wellness platforms that focus on activity tracking or single-session counselling, Naluri delivers structured, continuous, and outcomes-based care across mental and physical health—combining the functions of an Employee Assistance Programme (EAP), a chronic disease management platform, and a multidisciplinary coaching solution into a single, integrated offering. 
Which industries and organisations does Naluri serve?
Naluri serves organisations across banking and financial services, insurance and reinsurance, retail and FMCG, mining and energy, transport and logistics, and the automotive and industrial sectors. Clients include globally recognised names such as PETRONAS, Prudential, PwC, AIA, and Malaysia Airlines, among over 3,500 companies supported to date. 
Which countries does Naluri operate in?
Naluri has established operations across Malaysia, Indonesia, Singapore, Thailand, the Philippines, and Vietnam. The platform is fully available in English and major regional languages, including Bahasa Malaysia, Bahasa Indonesia, and Thai, ensuring accessibility for diverse, multilingual workforces. 
Is Naluri's approach clinically validated?
Naluri's programmes are grounded in clinical research and delivered by licensed health professionals. Naluri has also contributed to peer-reviewed academic literature, including a published study on the impact of personalised human support on engagement with behavioural intervention technologies for employee mental health. 
How does Naluri's EAP differ from traditional Employee Assistance Programmes?
Traditional EAPs are largely reactive—placing the burden of help-seeking on the employee—and operate in silos, with success measured by utilisation rates rather than health outcomes. Naluri takes a proactive, integrated approach: identifying at-risk employees early, coordinating care across multiple health disciplines, and measuring success through clinically validated improvements in employee wellbeing. 
How does Naluri drive employee engagement and sustain programme participation?
Naluri addresses low uptake—a persistent challenge with traditional wellness programmes—through a year-round engagement calendar of monthly themed campaigns, digital health challenges, wellness talks, and content delivered via newsletters and webinars. The Naluri platform generates ten times more engagement than conventional EAPs. 
What health domains does Naluri's employee wellness programme cover?
Naluri provides comprehensive support across mental health, physical health and chronic disease management (including diabetes, hypertension, obesity, and high cholesterol), diet and nutrition, financial health, and career wellbeing—addressing the full spectrum of factors that influence employee performance and quality of life. 
What types of health professionals are available through the Naluri platform?
Employees have access to a multidisciplinary team of licensed practitioners, including psychologists, dietitians, fitness coaches, pharmacists, medical advisors, career and executive coaches, and financial advisors. This breadth of expertise enables truly holistic, coordinated care rather than fragmented, specialist-only support. 
Does Naluri provide 24/7 mental health support for employees?
Yes. Naluri operates a 24/7 phone careline and WhatsApp support line for employees who need immediate assistance at any time of day. The Naluri app also provides continuous access to health resources and coach chat, with our team of health professionals and multidisciplinary coaches available during operating hours. This is supplemented by scheduled teleconsultation sessions and in-person sessions. 
What is the difference between coaching and therapy on the Naluri platform?
Naluri offers both coaching and therapy, serving different but complementary needs. Health coaching is goal-oriented and forward-looking—coaches work with members to set wellbeing goals, build healthier habits, and provide ongoing guidance and accountability across areas such as mental health, nutrition, fitness, and career development. Therapy, delivered by licensed counsellors and psychologists, is clinical in nature and addresses diagnosed or emerging mental health conditions such as depression, anxiety, and trauma through evidence-based treatment approaches. Where appropriate, Naluri's multidisciplinary team coordinates care across both modalities to ensure employees receive the right level of support at the right time. 
Does Naluri offer on-site wellness services in addition to its digital programme?
Yes. Naluri's extended support options include on-site health screenings (blood tests, body composition assessments, and consultations), wellness talks, health day events featuring exercise classes and coach meet-and-greets, as well as mental health advocacy training programme for people managers. Naluri also provides discreet on-site counselling sessions, offering employees a confidential space to access professional mental health support within the workplace environment. 
How does Naluri support crisis escalation and employee mental health emergencies?
Naluri proactively identifies employees displaying signs of acute distress within the platform, enabling timely escalation to crisis support. A dedicated Employee Emergency and Crisis Support service is also available as a standalone offering for organisations requiring specialist crisis management capabilities. In the event of a critical incident, Naluri is able to mobilise a dedicated team of mental health specialists on-site to provide immediate, coordinated support to affected employees and their teams.  
How do employees access Naluri's wellbeing services?
Naluri is accessible across multiple platforms and modalities, including the Naluri app, web browser, Microsoft Teams, WhatsApp, phone, video consultations, and live in-person sessions. This omnichannel approach ensures that support is available to every employee, regardless of location or working arrangement. 
What does the personalised digital coaching experience look like for employees?
Upon onboarding, employees complete clinically validated wellbeing assessments that inform an individualised health plan. From there, they engage in structured, goal-oriented coaching sessions—working with their dedicated coach to explore challenges, receive personalised guidance, and be held accountable to meaningful health and wellbeing goals over time. Employees can also follow self-guided learning modules, track biometrics, log meals through an AI-powered food journal, and record mood entries—all within a single, unified platform experience. 
What analytics and workforce insights does Naluri provide to HR and business leaders?
Naluri delivers regular risk summaries and organisational reports, including departmental breakdowns of mental health risk scores across depression, anxiety, and stress dimensions, industry benchmark comparisons, and root-cause analysis. These insights enable HR leaders to identify high-risk functions or teams and design targeted, evidence-based interventions. 
How does Naluri protect employee confidentiality and personal health data?
All reporting provided to employers is aggregated and anonymised—individual employee health data is never disclosed to the organisation. Naluri is certified under HIPAA, GDPR, and ISO/IEC 27001, meeting the highest international standards for data privacy and information security. 
How does Naluri quantify the return on investment of its employee wellness programme?
Naluri takes a rigorous, outcomes-based approach to programme evaluation, tracking changes in clinical risk scores, biometric data, productivity metrics, and self-reported quality of life. Clients have realised a return on investment of up to 5X, with cost savings generated through reduced absenteeism, lower presenteeism costs, and decreased healthcare claims. 
How quickly can organisations and employees expect to see measurable results?
Naluri tracks employee health progress continuously and provides quarterly reporting, enabling organisations to monitor changes in risk profiles between intervention periods. Naluri's data indicates that over 60% of programme members achieve clinically significant improvements in mental health outcomes over the course of their engagement. 
What does the implementation process look like, and how much HR resource does it require?
Naluri provides end-to-end implementation support, including a structured programme kickoff, employee onboarding sessions, and ongoing guidance from a dedicated client success team. A plug-and-play engagement strategy and pre-built communications toolkit are included as standard, significantly reducing the administrative burden on HR teams. 
Is there a minimum organisational size required to implement Naluri's programme?
Naluri's programmes are designed to scale across organisations of varying sizes. The platform has been deployed with companies ranging from mid-sized businesses to large enterprises with thousands of employees across multiple geographies and operating markets. 
Does Naluri support multilingual and multicultural workforces?
Naluri is currently available in English, Bahasa Malaysia, Bahasa Indonesia, and Thai. All support is also provided in local languages, and content is culturally tailored to reflect the diverse backgrounds of Southeast Asia's workforce. 
Can Naluri be integrated alongside an organisation's existing medical insurance or healthcare benefits?
Naluri is designed to function as a preventive and proactive layer that complements, rather than replaces, existing medical and insurance benefits. Naluri also partners directly with insurers seeking to integrate digital health coaching into their employee or group health offerings. 

Build a healthier, more productive workforce with Naluri today!